Our commitment to quality
Providing quality genomics services to the Australian research community is our top priority.
Quality data provision is taken seriously at AGRF – it is part of our everyday routine; it is part of our culture and why we take pride in what we do. Our dedication to quality is reinforced by external certification and accreditation, to ensure the comprehensive tools and protocols we operate with lead to reliability and trust by our users.
We participate in Australian and international externally accredited proficiency programs to assess and benchmark our service and data against like laboratories.
The AGRF Quality Management System (QMS) is managed by a dedicated Quality Manager and has procedures for:
|Identifying service quality benchmarks||Method development and validation||Complaint management and resolution|
|Non-conforming data protocols||Training and skill development||Tendering|
|Corrective and preventive action system||Safety and hazard protocols||Internal quality audits|
|Change management system||Equipment calibration and maintenance||Certification and accreditation|
AGRF has a number of services accredited by the National Association of Testing Authorities, Australia (NATA) in the field of Biological Testing and operates in compliance with the international standard ISO/IEC 17025:2005.
Achieving accreditation from NATA means our standards and proficiencies have met those of the international standard ISO/IEC 17025, formally recognising our continuous high quality of service and technical competence provided to our clients.
NATA is one of the largest laboratory accreditation bodies in the world and is responsible for the accreditation of laboratories, inspection bodies, calibration services, producers of certified reference materials and proficiency testing scheme providers throughout Australia. NATA ensures that member facilities comply with standards and provide reliable testing, calibration, measurement, and inspection data to government, industry, and other markets.
Obtaining this accreditation gives customers and regulators the knowledge that material specifications are being met and our operations and equipment are safe and dependable.
The criteria for determining AGRF’s competence include: the qualifications, training and experience of staff; correct equipment that is properly calibrated and maintained; adequate quality assurance procedures and appropriate sampling practices.
AGRF is assessed by NATA at each node every 18 months for compliance with the AS ISO/IEC 17025:2005 that relates to competence of testing and calibration laboratories, and to ensure continued compliance with requirements and our standing with NATA.
A certified service provider
AGRF has been accredited as a certified service provider by Agilent, Illumina and Agena Bioscience.
These key industry product and equipment suppliers have independently assessed AGRF’s data and QMS to certify AGRF technical staff and its workflows are performing optimally for their products, from sample receipt to data delivery.
Commitment to best practice
Our Corrective Action and Preventative Action (CAPA) framework focuses on the systematic investigation of discrepancies to prevent recurrence (for corrective action) or prevent from occurrence (for preventive action).
To ensure that corrective and preventive actions are effective, the systematic investigation of the failure incidence is pivotal in identifying the corrective and preventive actions undertaken.
CAPA is part of the overall QMS and is concerned with;
- Internal Process
- Customer feedback
- Safety procedures
- Internal or external audits
- Supplier feedback
We welcome user audits
We are routinely audited by our users including; manufacturers, pharmaceutical groups, clinical genomics groups, government bodies and clinical services providers to comply with their QMS and to ensure AGRF services and procedures meet their rigorous regulatory requirements.
We encourage and welcome auditing processes to receive independent feedback on our QMS for compliance and continuous improvement.
Next Generation Sequencing (on HiSeq and MiSeq)
Genotyping - Microsatellite
Genotyping - SNP
Accredited since: January 2002
NATA Accreditation Number: 14332
Scope of Accreditation: Brisbane
Scope of Accreditation: Melbourne
Scope of Accreditation:Perth
Scope of Accreditation:Sydney
Scope of Accreditation: Adelaide
Should NATA accreditation be required for your project, please contact your local operations team.
AGRF Melbourne is a Quarantine Approved Premises (QAP) and is certified to QC1 for Class 5.1 (testing of low risk imported biological material). Please contact us for further information.
It is essential that you contact the AGRF to ensure that your quarantine samples are able to be received by the AGRF in Melbourne BEFORE you send them.
AGRF is also a certified PC2 Facility at our Brisbane and Adelaide nodes under the OGTR classification according to AS/NZS 2243.3:2002. Please refer to the OGTR website for further information.